Satisfaction Guarantee Quick review
We offer a 15-day satisfaction guarantee; please see Return Policy for full details.
We strive for every customer to be happy with their purchase, if your purchase is not satisfactory to item shown or described please return for a full refund or product exchange.
Price Match Guarantee
If you find a better price on the same item we sell, we will beat it, Guaranteed. Please note Item must be the same, and listed at normal advertised price.
Refunds will be issued within 5 to 15 days of receipt of returned item. Items must be original unused resell-able condition, and packaging.
A store credit will be issued within 15-30 days upon receipt of applicable returned item. A restocking fee of 15% may apply to cover shipping cost, as these items are not resell-able and is a loss to the company. Item must qualify to show manufacturer’s defect or faulty product.
Incorrect Mailing Address
Additional shipping fees may be charged if order is processed using miss information provided by the customer.
During delivery by a third party mishaps can happen.
Upon receive of product it must be examined for damage, a claim must be made within a 24hr period.
We will issue you return labels for the product.
Personal Care Items
All Toilets are non-negotiable due to size and delivery cost.
Washlets and Toilet Seats once opened Cannot be returned
FireClay Farm Sink Warranty
ALWAYS have sink present when cutting counter tops.
ALWAYS Inspect your item once received
At SaS, we are very confident of the products we sell, so we know you will love them for many years to come.
“It’s not just a Sink it’s an addition to the family”
SaS is so confident in the materials and construction of our Sinks we offer a
Knowing they will withstand normal daily residential use.
Our Everyday Promise year in and year out, if you are not satisfied with your product, simply return it to the store you bought it from or contact SaS for replacement or refund.
Please note that replacements and refunds are determined by SaS and do not include any Labour and Materials for removal and/or installation and shipping costs.
Damage due to abnormal wear and tear will be reviewed on a claim-by-claim basis.
SaS warrants its fireclay kitchen, bar, and utility sinks to be free of defects in material and workmanship during normal residential use for as long as the original consumer - purchaser owns the home. Gloss reduction, scratching, staining and acid or alkaline etching of the finish over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear of the material
Terms & Conditions
GENERAL CONDITIONS OF SALE
Any contract made between Showers and Stuff Inc. and the client as well as the transmission of any
purchase order and the consequent implication or expressed construction of the relevant contract, presumesinvolves the Client's full awareness and acceptance of these general Conditions of Sale (GCS):
I. Commercial Literature and product Specification
All commercial literature has indicative purposes only: photographs, colours, drawings, dimensions,
Descriptions and any specifications shall not be binding on Showers and Stuff
Due to its policy of continued improvement, Showers and Stuff reserves the right to change productSpecifications at any time without notice.
Prices listed in the "Price List" are indicative public prices expressed in Canadian Dollars Exclusive of all and any taxes, unless expressed otherwise.Showers and Stuff retains the right to adjust / change any prices.
Prices are only valid for dispatch of relevant products within a 30 day period from date of quotation, unless otherwise expressly agreed in writing between Showers and Stuff and the Client.
All prices, howsoever advised indicated or quoted shall not be binding on Showers and Stuff and aresubject to revisions so as to reflect current market conditions and in the absolute discretion of Showers and StuffIn any case, only prices quoted on order confirmation will be binding and valid.
Any order is subject to acceptance and confirmation from Showers and Stuff which reserves the right
to accept or refuse it: the mere receipt of an order shall not be binding on Showers and Stuff for itsperformance.
Any orders or engagements taken by agents, representatives or sale promoters are invalid and shall not be
binding on Showers and Stuff in any way unless and until their approval and confirmation in writingis given by Showers and Stuff
Showers and Stuff reserves the right to amend the order with reasonable quantity and or qualityamendments that should be necessary in order to ensure the best order's performance according to quality,production, logistic and administration issues.In case it was not before, the order shall be intended to be confirmed with the actual shipment of goodsordered according to the prices and any conditions in effect at that time.
4. Lead Time
General and specific lead times indicated in correspondence, offers and order confirmation are estimated ingood faith only and shall not be binding; this is in consideration of any kind of unpredictable occurrencesthat might affect normal or planned activity.
Any delay in dispatch of an order shall not give rise to a right to cancel the order, nor have Showers and Stuffincur any penalty or charge of any kind.
Fire, Flood, Strike, Lock-out and any other major causes as well as shortages of materials and labor and
any other causes whatsoever beyond the reasonable control of Showers and Stuff, shall in full rightsuspend terms of dispatch, without Showers and Stuff incurring any penalty, charge or liability forany loss or damage arising there from.
Product is Shipped by Showers and Stuff Inc.
International Shipments: Unless otherwise agreed in writing, products are shipped under the risk and liability of the Client international shipments, transport costs and risks are shared according to the TERMS clause applicable in force of the contract agreement and in accordance with the order confirmation.
Showers and Stuff Inc shall not be liable for any delay, loss or damage howsoever occurred in transit unless being shipped by showers and stuff.
In case of accident, the Client is due to issue a proper reserve at receipt of delivery, as well as to notify aclaim in respect of the transport company without delay.
Shortages in delivery shall not give rise to a right to reject the products delivered.
Any claims in respect of supposed quality defects of the product, must be made in writing to Showers and Stuff
Inc. within 24hrs of receipt of the product, otherwise they will not be admissible.
Any claims in respect of supposed shortages or errors in delivery and invoicing errors, must be made in writing to Showers and Stuff Inc. within 24hrs of receipt of delivery or invoice, otherwise they will not be admissible.
Damaged Items received must be reported within 24hrs of receipt, otherwise they will not be admissible.
Any claims or queries of any kind shall not give rise to a right to suspend or delay, even partially, the
payment which must be made in full in due terms.
Unless otherwise agreed in writing, payment must be made upon delivery of products. In case a term of
payment is agreed, payment must be made within the Due Date agreed. Time for payment shall be of the
essence of the contact.
In case of installment payment, default in any payment on the Due Date shall render the entire balance
outstanding immediately payable in full.
Once expired the date by which the payment is due, without any notice being given, interest shall be due to
Showers and Stuff at the rate per annum in accordance with the law in respect of business
Settlement of all interest due must be made along with the payment of original debt. In case interest is
charged and payable, any payment will be applied to outstanding interest charged firstly and any balance to
original invoice balance.
Any delay, partially or not in payment of a due amount gives rise to a right to suspend the performance of
any contract or order made between the client and Showers and Stuff not withstanding it was
confirmed or already due.
8. Property of Risk
Risk in the product shall pass to the Client at the time at which shipment takes place, in accordance with
Clause 5 above.
Showers and Stuff Inc. shall retain the right of FULL ownership of and TITLE of all products delivered to
the Client until FULL payment has been received by Showers and Stuff, in respect of relevant
This reserve of property clause shall be effectively opposed to any third party. Sale of Showers and Stuff products Inc.
which price has not been paid in full shall be invalid and shall be subject to claim for revocation.
Products listed in the "Price List" in effect are guaranteed for the period stated by manufacturers” warranty from any defect of
manufacturer. The General Conditions of Guarantee which shall be in effect at the date of order conformation will be applicable.
These conditions shall override any terms and conditions stipulated or referred to by the Client, unless
otherwise agreed in writing.
Any modification or amendment made to these Conditions shall be valid only when made in writing and
signed by one of the Directors of Showers and Stuff.
In the event of any claim or dispute affecting the application of these Conditions, and or arising out of the
contract or its performance, the proper law to govern over such disputes, in all respects, shall be the Laws
of the Province of Ontario, Canada and solely the Courts of Toronto, Ontario, Canada
Showers and Stuff Inc.
TERMS AND CONDITIONS
Any contract made between Showers and Stuff and the Client is subject to the terms and conditions set forth in the General Conditions of Sale.
Unless otherwise agreed upon, in writing, by Showers and Stuff and the
client, the standard terms of payment is due at time of purchase.
All SPECIAL ORDERS, unless otherwise agreed upon, in writing, by Showers and Stuff Inc.
and the client, will require a DEPOSIT in the amount of no less than 50% of the Invoiced Amount. In the case of cancellation by the client for any
reason whatsoever, the DEPOSIT amount will be forfeited. In the event of cancellation by Showers and Stuff, the DEPOSIT amount received will be
returned and the client waves any right to compensation, monetary or otherwise against Showers and Stuff and its Agents and/or Affiliates.
Product Warranty is limited to replacement of defective product only, as set forth
in the General Conditions of Sale, with the original model item and/or equivalent
item as solely determined by Showers and Stuff Inc.
The client expressly agrees to Product Replacement Only and waves any claim
of Liability for Damages of any kind, however caused, and any and all Labor and Delivery Charges against Showers and Stuff and its Agents and/or Affiliates.
In the event of product replacement, the product must be returned to Showers and Stuff which Showers and Stuff., at its sole discretion, will inspect and determine if the returned product qualifies for Warranty Replacement. If the product qualifies for Warranty Replacement, the replacement product will be sent to the Client by Showers and Stuff, its agents and/or affiliates at No Charge to the Client. If the returned product does not qualify for Warranty Replacement, the product will be returned to the Client on a Payment on Delivery basis by a delivery method determined by Showers and Stuff, agents and/or affiliates. The Client agrees to pay all delivery charges and expenses associated with the return of the original product and will hold Showers and Stuff, its Agent and/or Affiliates, harmless for said Delivery Charges and Expenses.
By completing an ON-LINE Shopping purchase on our Showers and Stuff web-site, the Client expressively agrees to the Terms and Conditions of Sale and the General Conditions of Sale as set forth.
Product Warranty and Customer Service
To contact our customer service department:
Call toll-free at 1800 582 1759
or e-mail us at firstname.lastname@example.org
Customer service is available Monday through Friday, 8:30a - 4:30pm EST, excluding holidays.
All orders usually ship within 2 business days (M-F) after a payment has cleared. Payments arriving after 12 PM EST or on Friday’s and Holidays are processed the next business day. Orders are shipped via Courier or Post. We are not responsible for shipping delays once turned over to the carrier. Products ship from our warehouse facilities in Toronto Ontario Canada
If an incorrect item is received and reported within 24 hours, a pre-paid return-shipping label will be issued to the customer at no cost. Once the incorrect item is received and inspected, the replacement order will be processed and shipped to the customer at no cost. Items reported incorrect or missing after the 24-hour inspection limit will not be considered for re-shipment.
We take great care in shipping your products in protective packaging. However, should you receive a product damaged in transit, please contact customer service and file a claim within 24 hours of delivery. You may be required to hold the product for up to 10 days for inspection by the shipping carrier.
INSPECT all items before installation
Showers and Stuff. is not responsible for:
· the cost of installation
· installation errors
· damage caused by installation
damaged or defective items
Showers and Stuff. recommends installation of its products by qualified licensed professionals or master plumbers. It is the responsibility of the purchaser to ensure the product purchased meets local Plumbing and Building Standards in your area. Showers and Stuff always endeavors to meet and exceeds CSA approvals
Please contact customer service for a Return Merchandise Authorization (RMA) number prior to shipment. Products can be returned within 5 Business days from the date of receipt of product with proof of purchase. Returned items must be unused, not have been installed, in its original packaging, and include all parts including installation instructions. All returns are inspected upon arrival for damage or missing parts. Refunds will not be processed on items returned in damaged condition or missing parts. A restocking fee of 20% for faucets and accessories and 20% for sinks will apply to all returns. Return shipping is at the expense of the customer. Unauthorized returns will not be honored.
Defective Products / Warranties
Products are warranted by the manufacturer. Please check your product information for specific warranty terms. Products discovered to be defective after installation should be referred to the manufacturer for replacement options.
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
Order Limitations/Limited Quantities
We, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to reject any order you place with us. These restrictions may include orders placed by the same e-mail account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. We reserve the right to limit or prohibit sales to dealers.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
Product Warranty and Customer Service
To contact our customer service department:
Call toll-free at 1800 582 1759
or e-mail us at email@example.com
Copyright © 2017 Showers and Stuff
Toronto Scarborough and Vaughn Ontario