THE IMPORTANT THINGS

Frequently Asked Questions

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Satisfaction Guarantee

We offer a 15-day satisfaction guarantee; please see Return Policyfor full details.


DAMAGED SHIPMENT?

Ouch, lets fix that quickly. Upon 24 hours of receiving a shipment that is damaged, take a picture and send us an email of the non-installed piece, with your order number. We will issue return postage at no cost to you.


Refund

Refunds will be issued within 5-15  days of receipt of returned item. Items must be original unused resell-able condition, and packaging.


Store Credit

A store credit will be issued within 15-30 days upon receipt of returned item. Used and stained items may incur a small restocking fee of 15% to cover shipping cost, as these items are not resell-able and is a loss to the company.

please see full details 

Deleveries

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LOCAL DELIVERIES BY SAS

Once you've received your confirmation we will contact you to arrange your delivery.

We can use text to communicate with you on the day of your delivery to make things easier if you'd like. Once we are all set to go we will give you a one hour notice before your item is dropped off. 


WHERE'S MY ORDER?

Thanks for being so excited, for local deliveries give us a call.  For third party shipment's please refer to your tracking number.




DELIVERY BY THIRD PARTY CARRIER

Once your shipment has been confirmed, and it has been picked up by our carrier, you will receive a tracking number.








Important Stuff

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PHONE US

1-800-582-1759


EMAIL US

sales@showersandstuff.com


TRACK YOUR ORDER

Canada Post: https://www.canadapost.ca/trackweb/en

UPS : https://www.ups.com/ca/en/services/tracking/information.page




FREE DELIVERIES ON TOILETS ?

Free delivery to those who live within a 20km radius of postal L4H 0V1 . If you want an item shipped outside of our zone, shoot us an email, and let us work something out. 



WHAT ABOUT MY WARRANTY?

Great news, you're receiving a full manufacturer's warranty. Have another question? reach out to us. 1-800-582-1759.