FAQ deliveries tracking
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Satisfaction Guarantee
We offer a 30-day satisfaction guarantee; please see Return Policyfor full details.
DAMAGED SHIPMENT?
Ouch, lets fix that quickly. Upon 24 hours of receiving a shipment that is damaged, take a picture and send us an email of the non-installed piece, with your order number. We will issue return postage at no cost to you
Satisfaction Guarantee
We offer a 30-day satisfaction guarantee; please see Return Policyfor full details.
DAMAGED SHIPMENT?
Ouch, lets fix that quickly. Upon 24 hours of receiving a shipment that is damaged, take a picture and send us an email of the non-installed piece, with your order number. We will issue return postage at no cost to you.
Refund
Online Refunds will be issued within 2-5 days of receipt of returned item. Items must be original unused resell-able condition, and packaging.
in-store returns are examined with same day returns.
Store Credit
Online Purchases full refund or A store credit will be issued within 2-5 days upon receipt of returned item, A a small restocking fee of 15% to cover shipping cost, Damaged packaging after opening may incur a small restocking fee of 20 % to cover as these items are not resell-able and is a loss to the company.
please see full details
Deleveries
Frequently Asked Questions
Frequently Asked Questions
LOCAL DELIVERIES BY SAS
Once you've received your confirmation we will contact you to arrange your delivery.
We can use text to communicate with you on the day of your delivery to make things easier if you'd like. Once we are all set to go we will give you notice before your item is dropped off.
WHERE'S MY ORDER?
Thanks for being so excited,
LOCAL DELIVERIES BY SAS
Once you've received your confirmation we will contact you to arrange your delivery.
We can use text to communicate with you on the day of your delivery to make things easier if you'd like. Once we are all set to go we will give you notice before your item is dropped off.
WHERE'S MY ORDER?
Thanks for being so excited, for local deliveries give us a call. For third party shipment's please refer to your tracking number.
DELIVERY BY THIRD PARTY CARRIER
Once your shipment has been confirmed, and it has been picked up by our carrier, you will receive a tracking number.
Important Stuff
Frequently Asked Questions
Important Stuff
PHONE US
647 500 8838 or 1-800-582-1759
EMAIL US
TRACK YOUR ORDER
Canada Post: https://www.canadapost.ca/trackweb/en
UPS : https://www.ups.com/ca/en/services/tracking/information.page
FREE DELIVERIES ON TOILETS ?
Free delivery GTA Scarborough, Markham, Stoville, Pickering, Whitby,
Mississauga Waterloo, Burlington, Oakv
PHONE US
647 500 8838 or 1-800-582-1759
EMAIL US
TRACK YOUR ORDER
Canada Post: https://www.canadapost.ca/trackweb/en
UPS : https://www.ups.com/ca/en/services/tracking/information.page
FREE DELIVERIES ON TOILETS ?
Free delivery GTA Scarborough, Markham, Stoville, Pickering, Whitby,
Mississauga Waterloo, Burlington, Oakville
St Cathrine and More -
Call for your Location
If Item Shows its Backorderd Please Call for Availability
647 500 8838 or 1 800 582 1759 you want an item shipped outside of our zone, shoot us an email, and let us work something out.
WHAT ABOUT MY WARRANTY?
Great news, you're receiving a full manufacturer's warranty.
We are a Toto Recognized Retailer
Have another question?
Please reach out to us by phone or text.
647 500 8838
Mother's Day special
Spend Minimum $500 and Save $100 Instantly At Checkout
Ends May 10th
Not valid with any other promotions